Question 1

Why should I buy Microsoft 365 from NetGains instead of directly from Microsoft?

Accepted Answer

Microsoft 365 costs the same regardless of where you buy. But when you buy direct from Microsoft, you get basic online support with 24-48 hour response times. With NetGains, you get 24/7 phone support in Hindi & English, free migration, dedicated account manager, and SpamFence security integration — all at no extra cost.

Question 2

How long does migration from Gmail/Google Workspace take?

Accepted Answer

Most migrations complete in 5-7 days. We follow a proven process: Day 1 (discovery), Day 2-3 (setup), Day 4-5 (data migration), Day 6-7 (user onboarding). For urgent migrations, we can complete everything over a weekend. Zero downtime guaranteed.

Question 3

Will I lose any emails during migration?

Accepted Answer

No. We guarantee zero data loss. Our migration process includes multiple verification steps to ensure every email, attachment, contact, and calendar entry is transferred. We also maintain your original email system as backup for 30 days post-migration.

Question 4

What happens if I have issues after migration?

Accepted Answer

Every migration includes 90 days of dedicated post-migration support. Call us anytime — day or night — and our engineers will help. Most issues are resolved in under 30 minutes.

Question 5

Can I mix different Microsoft 365 plans for different users?

Accepted Answer

Yes! You can assign different plans to different users based on their needs. For example, executives can get Business Premium (advanced security) while staff gets Business Basic (web apps only). We help you optimize licensing costs.

Question 6

What's the difference between Business Standard and Business Premium?

Accepted Answer

Business Standard includes desktop Office apps, Outlook, Teams, and 1TB storage. Business Premium adds advanced security: threat protection, mobile device management (MDM), Azure Information Protection, and conditional access policies. Choose Premium if you handle sensitive data or need mobile device security.

Question 7

Do you provide training for our team?

Accepted Answer

Yes, free training is included. We conduct live training sessions (in-person or virtual) covering Outlook, Teams, OneDrive, and SharePoint. We also provide video tutorials and quick reference guides. Additional advanced training available at extra cost.

Question 8

Can we try Microsoft 365 before committing?

Accepted Answer

Absolutely! We provide a 30-day free trial with full functionality. We'll migrate a test group of users so you can evaluate everything before committing. No credit card required for trial.

Question 9

What if we need to add or remove users later?

Accepted Answer

You can add or remove users anytime. On annual plans, new users are prorated. Removed users' data is archived for 90 days. Just email your account manager or call support — changes are implemented within 2 hours during business hours.

Question 10

Is SpamFence security really necessary? Microsoft 365 has built-in security.

Accepted Answer

Microsoft's Exchange Online Protection (EOP) catches about 70% of spam and threats. SpamFence catches 99.9% including zero-day threats, ransomware, and sophisticated phishing. For most businesses, SpamFence pays for itself by preventing just one successful attack.

Question 11

What payment terms do you offer?

Accepted Answer

We offer monthly and annual billing. Annual plans save 14% (equivalent to 2 months free). For businesses with 50+ users, we offer quarterly payment terms. We accept bank transfer, credit card, and for established businesses, we can provide 30-day payment terms.

Question 12

What happens to our data if we decide to leave Microsoft 365?

Accepted Answer

Your data is always yours. We provide free export of all emails, contacts, calendars, and OneDrive files in standard formats. We also assist with migration to your new platform. No lock-in, no data hostage situations.

Feature	⭐ RecommendedNetGains	Direct from Microsoft	Other Partners
Support	24/7 phone support in Hindi & English	Online tickets only, 24-48hr response	Email support during business hours
Migration Service	Free white-glove migration included	Self-service migration tools only	₹500-1000/user migration charges
Setup Time	Live in 24 hours with full migration	DIY setup, can take weeks	3-7 business days
Email Security	SpamFence integration (99.9% accuracy)	Basic Exchange Online Protection	Standard Microsoft security only
Response Time	< 15 minutes average	24-48 hours for tickets	4-24 hours
Account Manager	Dedicated manager for all accounts	Enterprise accounts only	Usually shared/no manager
Training	Free user training & documentation	Self-service resources only	Paid training sessions
Value Proposition	Volume Discounts	Volume Discounts	Volume Discounts
Local Expertise	India-based team understands local needs	Global support, language barriers	Varies by partner
Escalation to Microsoft	Direct partner channel for quick escalation	Standard support queue	Goes through Microsoft support

Microsoft 365 for Indian Businesses

Microsoft 365

Not Your Typical Microsoft Partner

Real 24×7 Support, Not Ticket Hell

Security That Actually Works

Transparent Pricing, No Hidden Costs

Setup in Hours, Not Weeks

Dedicated Account Manager

15+ Years Microsoft Expertise

The NetGains Difference in Numbers

Choose Your Microsoft 365 Plan

Business Basic

Business Standard

Business Premium

Need Enterprise Plans?

What's Included with NetGains

Switch to Microsoft 365 in Just 7 Days

Discovery & Planning

Pre-Migration Setup

Data Migration

User Onboarding

Our Migration Guarantee

Zero Data Loss

Zero Downtime

90-Day Support

Migrate From Any Email Platform

"450 Users Migrated Over Weekend — Zero Issues"

Migration Statistics

NetGains vs Other Microsoft Partners

Support

Migration Service

Setup Time

Email Security

Response Time

Account Manager

Training

Value Proposition

Local Expertise

Escalation to Microsoft

The Bottom Line

Frequently Asked Questions