M3C – Multi-Channel Communication Center | NetGains Technologies Pvt. Ltd.

M3C – Multi-Channel Communication Center
Setting standards of business communication protocols

Helping to enhance customer relationship

A broker or a financial institution usually uses multiple software to carry out various tasks. These softwares use their own communication gateways and hence the communication remains fragmented. M3C, designed with a view to optimizing the communication channels between the organization and its customers provides a centralized communication platform which can be accessed by various softwares using CSV, Database Tables or Multicast protocol.

    M3C Features

  • Ajax user interface for modern browsers
  • Communication protocol and standards as per business requirement can be set.
  • Bulk mails and SMS can be sent
  • Efficient load balancing flexibility
  • Traceability of incoming and outgoing mails and SMS
  • Tracking individual email IDs of recipients
  • Template driven personalized mails and / or SMS to clients
  • Creation of a directory of users for sending mails and SMS
  • Database archival
  • Blocking a particular domain
  • Integration with other application through CSV files, Database and simple API
  • Multi-user role based access provides granular control
  • Tasks can be scheduled as per user requirement
  • Each user can maintain his own mailing list
  • Multiple SMS & email gateway support
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Key Benefits

  • Improved operational efficiencies & increased customer satisfaction

  • SMS & email traffic can be priorities using multiple gateways

  • Protects domain reputation

  • Billing is generated user-wise, month-wise, vendor-wise & branch-wise

  • Assigns different rates for franchises and sub-brokers

  • Comprehensive and customizable reports

  • Sole rights of giving authority assigned only to Admin